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About TCS
TCS Business and Technology Services help enterprises become future ready with its offerings across the digital technologies including Cloud, IoT, Business Operations, Infrastructure, Cybersecurity, Blockchain, Data and Analytics, Quality Engineering and Automation.
Our mission is to help customers achieve their business objectives by providing innovative, best-in-class consulting, IT solutions and services and to make it a joy for all stakeholders to work with us.
Job Description:
Position : IT Service Desk Analyst (Level 1/ Level 1.5)
Required Technical Skill Set : Desktop & Network troubleshooting
Exp Range : 3 - 7 Years
Desired Competencies (Technical/Behavioural Competency)
- Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
- Willingness to work in any shifts including night shifts
- Accountable to answer customer requests and assisting customer either by email/chat or over the phone
- Should be flexible for voice support
- Ability to understand customer issue and route to appropriate team
- Should be ITIL Foundation certified
- Must be a strong cross-team collaborator
- Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
- Basic knowledge about Systems, backup and Network
- Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI'
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