At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.
Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.
With a presence across both the US and international markets such as the UK and New Zealand, we are anticipating robust growth in 2023-24.
Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.
The VP, CRM Integrations oversees the design and development of comprehensive CRM solutions for TixTrack’s ticketing platforms. This position leads the Integrations department within the Services organization focused on product definition, development, user experience, and services. This position reports directly to the COO.
This is a full-time position and fully remote. Experience working with Salesforce highly preferred.
- Build and provide leadership for a team to support Software delivery of integration products that seamlessly link TixTrack ticketing offerings to world class CRM solutions.
- Define the CRM architecture and product offering for TixTrack CRM Integrations.
- Define, develop, and foster external vendor partnerships and relationships.
- Collaborate with cross-functional teams to understand their specific needs and ensure the integration meets their requirements.
- Implement data mapping, synchronization, and validation processes to ensure accurate and consistent data transfer.
- Oversee and assist in creating sustainable integrations between TixTrack ticketing offering and CRM solutions.
- Develop secure mechanisms for data encryption, ensuring compliance with relevant regulations and maintaining data privacy and security.
- Provide CRM services and support to end-users, including integration, training, on-boarding and assistance on the usage of the integrated CRM solution.
- Stay updated with industry trends and emerging technologies related to the CRM integration, providing recommendations for continuous improvement.
- Develop synchronization processes to enable real-time data updates and maintain data consistency.
- Implement appropriate APIs and web services to facilitate data exchange and communication between systems.
- Conduct comprehensive testing to ensure the integrity and reliability of the integration solution.
- Perform functional, performance, and security testing to identify and address any potential issues.
- Provide training sessions and documentation to end-users, empowering them to effectively utilize the integrated CRM system.
- Offer ongoing support and assistance to address any user queries or technical issues that may arise.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.
- Bachelor’s degree in Computer Science, Engineering, Information Technology or related field.
- Seven or more years of CRM system integration, senior developer, or solution architect experience preferably with Salesforce.
- Strong technical aptitude, with a deep understanding of integrations, APIs, and SaaS architecture especially with Salesforce NPSP and/or NPC.
- Experience working with non-profits highly preferred.
- Experience working in ticketing highly preferred.
Essential Skills
- Strong oral and written communication skills.
- Ability to work independently and manage multiple projects and deadlines.
- Possess strong analytical and problem-solving skills.
- Excellent organizational and attention to details skills.
- Microsoft Office
- Google Suite
- Slack
- Salesforce
Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.
Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.
Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.
Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.
Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.
TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.
We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.
- Base annual salary range of $165,000 to $185,000, commensurate with experience
- Annual bonus based on performance and company success
- 100% paid medical, dental and vision benefits for employee and dependents
- Company-paid life insurance
- Traditional and Roth 401k plans
- Learning & development opportunities
- Flexible scheduling
- Generous PTO and holiday schedule
- Remote work environment
Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.
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