cBEYONData is seeking an experienced ServiceNow Developer with expertise in Agile methodologies and ITIL (Information Technology Infrastructure Library) to be a vital member of the IT team responsible for optimizing IT service management processes for one of the largest, newly deployed, ServiceNow platforms for a Federal customer. The platform is a multi-tenant instance with corresponding complexities and consists of solutions built in CSM, ITSM, ITBM/SPM, ITAM, ITOM, SecOps, and IRM.
In this role you will be a key member of the team working on the design, configuration, and implementation of various processes and integrations within the ServiceNow platform. You will collaborate with stakeholders to ensure successful delivery of ServiceNow applications and enhancements.
In addition, you will be supporting deployed modules and services within the platform which could include Incident Management, Problem Management, Major Incident Management, Idea / Demand Management, Project and Portfolio Management, Change Management, Discovery, Software Asset Management, Hardware Asset Management, Knowledge Management, CMDB, Service Catalog, and Self-Service Portal.
Responsibilities:
- Solution Design:
- Collaborate with stakeholders to understand business requirements and translate them into technical specifications and ServiceNow solutions.
- Development:
- Design, develop, and implement custom ServiceNow applications, workflows, forms, and scripts using ServiceNow development best practices.
- Configuration:
- Configure ServiceNow modules, tables, UI policies, data policies, and access controls to optimize platform functionality.
- Integration:
- Integrate ServiceNow with external systems and applications using REST APIs, web services, and other integration techniques.
- Customization:
- Customize ServiceNow using JavaScript, Jelly, AngularJS, HTML, CSS, and other relevant technologies to meet specific business needs.
- Agile Methodologies:
- Apply Agile principles and practices to drive efficiency and flexibility in IT service management.
- Participate in Agile ceremonies, such as sprint planning, backlog grooming, and retrospectives.
- ITIL Framework Implementation:
- Implement and enhance IT service management processes in alignment with ITIL best practices.
- Ensure proper incident, problem, change, and configuration management.
- Documentation and Reporting:
- Create and maintain documentation related to ServiceNow configurations and integrations, Agile workflows, and ITIL processes.
- Generate and analyze reports to monitor KPIs and service performance.
- Collaboration and Communication:
- Work closely with IT teams, business units, and stakeholders to facilitate effective communication and alignment.
- Collaborate with cross-functional teams to design and implement improvements.
- Process Improvement:
- Identify opportunities for process optimization, automation, and streamlining within the IT service management domain.
- Training and Knowledge Sharing:
- Provide training and support to end-users and IT teams on ServiceNow functionality, Agile practices, and ITIL concepts.
- Share best practices and knowledge within the organization.
Requirements:
- Bachelor’s degree
- 5+ years of experience as an analyst or engineer
- 3+ years of hands-on experience developing and maintaining multiple ServiceNow instances
- ServiceNow System Administrator certification required
- DoD Information Assurance Technical (IAT) I (e.g., Network+) or higher (e.g., Security+) certification preferred but not required
- ITIL training or certification preferred but not required
- Agile experience or training preferred but not required
- Ability to obtain U.S. government security clearance (U.S. citizenship required). Secret security clearance preferred
- Effective communication skills, both written and verbal, with technical and non-technical staff
- Excellent analytical and problem-solving skills
- Ability to work independently with minimal direction providing technical and non-technical support
- Ability to thrive in an Agile and collaborative work environment
- Excellent time management skills with the ability to manage competing priorities
cBEYONData is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity:
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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