Brief
CC.Talent is seeking a highly skilled Amazon Connect Lead Developer to join our growing team and play a pivotal role in driving the development and implementation of innovative Amazon Connect solutions.
In this role, the ideal candidate will not only tackle complex technical challenges but also foster a collaborative and high-performing development team.
Client Details
Our client is a leading BPO provider that supports both internal operations and a diverse range of clients. They are dedicated to delivering exceptional service and innovative solutions in the BPO/ITO/call center industry.
Responsibilities
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Lead the design, development, and implementation of Amazon Connect solutions.
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Mentor and coach junior developers, fostering their growth.
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Conduct code reviews and ensure adherence to coding standards.
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Collaborate with Solutions Architects and stakeholders to understand business needs.
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Stay updated with the latest Amazon Connect features and best practices.
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Identify and troubleshoot technical issues in Amazon Connect deployments.
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Develop and maintain technical documentation.
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Contribute to the technical vision and roadmap for the Amazon Connect platform.
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Manage the development team's workload for efficient project delivery.
Qualifications
- Experience:
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5+ years of experience in designing and implementing cloud-based solutions, preferably with AWS.
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3+ years of experience with Amazon Connect, including a deep understanding of its capabilities and limitations.
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Proven experience leading and mentoring a development team.
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- Technical Skills:
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In-depth knowledge of Amazon Connect architecture, APIs, and functionalities.
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Strong understanding of AWS cloud services and their integration with Amazon Connect (e.g., Lambda, DynamoDB).
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- Soft Skills:
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Excellent problem-solving, communication, collaboration, and leadership skills.
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Ability to manage multiple priorities in a fast-paced environment.
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- Certifications (preferred but not always required):
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AWS Certified Developer – Associate.
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AWS Certified Solutions Architect – Associate.
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AWS Certified SysOps Administrator – Associate.
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Amazon Connect-related training or certifications.
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- Education:
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Bachelor's Degree in (Computer/Telecommunication), Mathematics, Science & Technology or equivalent.
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