HRING FOR TCS Kolkata for voice process | 1 - 5 years of experience

 

TCS - Hiring for voice process (ID: 172364 ) Kolkata

Location:	KolkataPosted on: 09-Dec-2020
Experience:	1 - 5 Years
Job Role:	Executive
Requirement IOU:	BPO1-Parent

Job Description

Skills

• Excellent Communication Skills (verbal) 
• Willingness to work in rotational and night shifts
• Prior experience in an international voice process is preferred

Job Function

BUSINESS PROCESS SERVICES

Role

Executive

Responsibilities

• Handle all inbound calls as per the standard operating procedures
• Resolution of incidents or Service request based on the available knowledge base
• Update customer on the required information sought over call / email
• Ensure the KPI and SLA targets are met

Desired Candidate Profile

Qualifications : 

BACHELOR OF ARTS, BACHELOR OF BUSINESS ADMINISTRATION, BACHELOR OF BUSINESS MANAGEMENT, BACHELOR OF BUSINESS STUDIES, BACHELOR OF COMMERCE